What’s Covered

Terms of Service

Monthly Subscription Covers

Unlimited number of corrective and up to 4 annual preventive maintenance visits plus 24/7 emergency repairs** .
Exterior corrective and preventive maintenance: Replace outdoor lighting fixtures, fix storm doors, light repairs to siding and gutter downspouts (labor only).
Garage: Interior or exterior door repairs or replacement (labor only).
Kitchen: Install refrigerator, range, microwave, dishwasher and garbage disposal. Repair leaky faucet, cabinet doors and knob repair or replacement, light plumbing* (labor only).
Laundry Room: Repair water heater, washer & dryer (labor only).
Light-HVAC System troubleshooting: Replace air filters, light repairs and troubleshooting. Does not include a service call and repairs from a Mendbnb HVAC vendor.
Dining Room Repair dining room tables, lighting fixture, ceiling fan repair and replace (labor only).
Living Room: Align pictures, mount TV, furniture repairs, hang artwork, install smart thermostat (labor only).
Bathroom: Fix leaks, caulk around tubs and showers, unclog sinks, install bathroom vanity, light plumbing* (labor only).
Bedroom Fix beds, caulk window, fix issues with doors, resolve lighting issues, install or repair ceiling fans (labor only).

The Extra Things We Do at NO COST

Tag shut off valves
Correcting Loose Fixtures (covers, outlets, hinges, drawers, racks, shelves, etc.)
Zip tie cords
Align pictures
Tighten table legs
Anything we see or notice that could be unsafe for your guest and property we will notify you ASAP

Quote-Related Work from Mendbnb authorized vendors

Interior and exterior painting
Floor repair and replacement
Drywall work
Siding, roof, and gutters installation
Window replacement
HVAC replacement
Addition & remodeling
Concrete, brick & stonework
Deck, porch, & gazebo install
Fence install and repairs
Pool, spa & hot tub install and repairs

Not Covered

Services or repairs that require a permit, including, but not limited to, remodeling, plumbing and electrical projects;
Services or repairs that require a license or certificate;
Services or repairs that are performed more than 30 feet above the ground;
Services or repairs that make our maintenance and repair technicians unsafe or uncomfortable;
Services or repairs that involve the handling of weapons, explosives or hazardous materials;
Any Service or repairs that is illegal or criminal in nature in the state or locality in which it is posted or takes place.
Flooring including hardwood floor and carpet install.
HVAC Service call and repairs that require a Mendbnb HVAC vendor.

24/7 Emergency are considered

HVAC issues when property location ambient temperature is over 85°F or below 65°F does not include service call and repair from Mendbnb HVAC vendor.
Interior property flooding due to indoor plumbing issues
Power outages due to property electrical issues
Interior property nonlethal exposed electrical wiring
Up to 90 minutes of property response from initial notification and acknowledgment.

Property Onboarding
All services shall begin 10 days after the initial property onboarding walkthrough and signoff.

Refusal of Services
Mendbnb, LLC reserve the right to cancel any and or all service with a full refund to the customer for any major property issues incurred prior to service sign up and service start. If repairs are found or reported the customer shall have the opportunity to have repairs made by Mendbnb, LLC at an additional cost or any other third-party before services can begin.

Property Requirements
The property must meet the following requirements to qualify for Mendbnb, LLC services.
– Active short-term or long-term property rental.
– Must be free of any property issue.

Note

*Light plumbing consists of troubleshooting leaks that can be remedied by tightening plumbing fixtures that are visible. also included snake lines.

**24/7 emergency repairs only available on Premium and Premium Plus only

Last update: 03/10/2020

What’s Covered

Terms of Service

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