Contact Us

Do you have any additional questions?

Please don’t hesitate to call us directly at
1-833-MENDBNB ( 636-3262) or use the contact form.

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Pre-signup frequently asked questions

Mendbnb is the easiest way to keep your short-term property rental listing in top shape. We are your on-demand property maintenance and 24/7 repair solution for short-term rental property.

Peace of mind. We take full ownership of all aspects of your property’s maintenance and repairs. Never again will you find yourself looking for a specialist in a certain field of home repairs. Our 24/7 network of licensed multi-skill, multi-craft maintenance technicians cover all fields, taking the stress from you.

Preventive maintenance is maintenance that is regularly performed on a piece of property or equipment to lessen the likelihood of it failing. Preventative maintenance has been proven to be the most cost-effective way of maintaining your property and equipment. It is performed while the equipment is still working so that it does not break down unexpectedly. This allows us to stay ahead of problems before they happen to allow little to no interruption to your customer.

Corrective Maintenance is maintenance that is performed to identify and rectify a failure in a piece of property or equipment with a countermeasure put in place to prevent a future failure.

Emergency maintenance is a type of reactive maintenance that is used to prevent a threat to lives, property, profitability, or viability of an organization.

Preventive maintenance is a program established to use consistent practices designed to improve the performance and reduce the risk of future failures of the equipment and property. We get ahead of any problem before there is an interruption to the property availability.

When it is determined by the property owner or by Mendbnb that a repair is needed, we schedule the repair using the SQCT method. Safety, Quality, Cost, Time. This ensures the repair gets maximum attention with minimal cost and downtime to the property.

In the unfortunate event that something does happen on your property that requires immediate attention, we are your first line of defense. Our emergency hotline is clearly posted inside the property, allowing us to dispatch a within technician to the property within 90 minutes of notification and acknowledgment of issue. We cover the following:

* HVAC issues when property location ambient temperature is over 85°C or below 65°C

* Interior property flooding due to indoor plumbing issues

* Power outages due to property electrical issues

* Interior property nonlethal exposed electrical wiring

* Up to 90 minutes property response from initial notification and acknowledgment.

After signup, you will receive a link to our property onboarding scheduler app where you can pick a date and time for one of our onboarding specialists will visit your property for a thorough walkthrough.

This process can take up to 90 mins and we will conduct a complete assessment and documentation of your property. After completion, we will upload the results to our customer portal for your review.

At Mendbnb we understand that a property has minimum downtime for repairs and maintenance. In order to maximize the efficiency at which we work, we capture all the maintenance data needed in our property profile. This gives us an advantage when planning Corrective Maintenance and reacting to Emergency Maintenance (we don’t wait until we arrive to find out what we are working on). A detailed list of major appliances and model numbers are kept in the profile.

We keep a detailed maintenance log on your property from the minute we take over. You will have access to a complete maintenance history of your property through the owner’s portal. Think of this as a Carfax report for your home.

Our tabletop contact information cards will be located throughout your property.

Yes, our service is a month-to-month service with no long term contract.

Absolutely. We will provide you a complete property repair and upgrade expense report at the end of each year.

No there are no additional fees for any service calls. To see what’s all included here’s a link to our Terms of Use.