Careers

Join our mission to provide property maintenance support to over 6 million Airbnb listings worldwide.

We’re in a period of explosive growth and have dozens of exciting job opportunities available right now at our Nashville TN headquarters as well as in Atlanta.

Description:

As the Customer Support Team Lead, you will help shape the experience of Mendbnb’s growing community. This position will ensure an unparalleled user experience across all regions. Your team will be on the front lines working with our users every day and will be the first point of contact when issues arise. Our ideal candidate is determined, outgoing and loves interacting with people. We have a great team and we’re building something awesome to share with the world. This is an opportunity to work at a fast-paced and growing startup right here in Nashville.

Responsibilities

  • Handle emails, chats, and social media messages from customers and providers containing queries, requests, orders and complaints
  • Identify and escalate issues appropriately
  • Monitor and control numerous concurrent tasks
  • Ensure that emails, work queues are answered by staff within agreed time scale and in an appropriate manner

Knowledge, Skills, and Abilities

  • Strong Customer Focus
  • Strong Verbal Communications
  • Problem Solving
  • People Skills
  • Teamwork
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Experience with Sugar CRM or similar support framework a plus

– Holiday availability required.

– Weekend availability required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Salary: $16.00 – $17.00/hour

Experience

  • Customer Service: 1 Year (Preferred)
  • Sugar CRM: 1 year (Preferred)

Description:

As the Onboarding Team Lead, you will help shape the experience of Mendbnb’s growing community. This position will ensure an unparalleled user experience across all regions. Your team will be on the front lines working with our users every day. Our ideal candidate is determined, detail oriented, and loves interacting with people. We have a great team and we’re building something awesome to share with the world. This is an opportunity to work at a fast-paced and growing startup right here in Nashville.

Responsibilities

  • Handle emails, chats, and social media messages from customers and providers containing queries, requests, orders and complaints
  • Identify and escalate issues appropriately
  • Monitor and control numerous concurrent tasks
  • Ensure that emails, work queues are answered by staff within agreed time scale and in an appropriate manner

Knowledge, Skills, and Abilities

  • Strong Customer Focus
  • Strong Verbal Communications
  • Problem Solving
  • People Skills
  • Teamwork
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Experience with Sugar CRM or similar support framework a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Salary: $16.00/hour

Experience

  • Customer Service: 1 Year (Preferred)
  • Adobe Photoshop: 1 Year (Preferred)
  • Sugar CRM: 1 year (Preferred)

Education:

  • Bachelor’s (Preferred)

Description:

As part of the Customer Service Team, you will help shape the experience of Mendbnb’s growing community of customers. You will create a personal and memorable experience for every customer you encounter. You will be communicating with customers by email and live chat as well as by phone. We are hiring part time agents looking to develop with us.

Responsibilities

  • Create an exceptional, personalized service experience for Mendbnb users
  • Provide friendly, timely support to customers via email and live chat
  • Identify, research and resolve customer issues
  • Make recommendations for process improvements based on requests and bugs reported by customers
  • Utilize multiple platform to obtain information simultaneously
  • Available to work weekend days

Knowledge, Skills, and Abilities

  • Strong Customer Focus
  • People Skills
  • Flexible schedule, willing to work off hours and weekends
  • Strong verbal and written communication
  • 2+ years experience in customer service or call center a plus, but not mandatory
  • Aptitude to learn technical concepts in an ever changing environment
  • Passion for quality assurance and creating great customer experiences
  • Must have computer skills and knowledge of basic telephone technology
  • Good organizational skills and attention to detail are essential
  • Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
  • Utilizing multiple platform to obtain information simultaneously

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Part-time

Salary: $15.00/hour

Experience

  • Customer Service: 1 Year (Preferred)
  • Zendesk: 1 year (Preferred)

Education:

  • Associate (Preferred)

Shifts:

  • Morning (Required)
  • Midday (Required)
  • Evening (Required)