Corrective Maintenance
Maintenance on washer/dryer, leaky faucet, and everything in between. Learn more
What’s Mendbnb?
We help vacation rental property owners and managers save money and time with our free, unlimited service calls that most handyman service providers charge for. Never again will you spend countless hours searching for a handyman for those between-guest fixes and emergency repairs. Don’t just take our word for it – this is what our customers say.
Why should I sign up?
With our unlimited service call for a low monthly fee, our trusted menders provide corrective and preventative maintenance along with 24/7 emergency repairs to your property. you are covered.
How do I get started?
Step #1: Signup for our service
Step #2: Schedule a property onboarding
Step #3: Start submitting your repair issues
What’s Covered?
Testimonials
Trusted by hundreds of property owners
Megan McCrea
Rental Property Owner & NASTRA Member
“I have to brag on one of our partners, again… MendBnB has truly been a lifesaver for us the last few months. When I saw their monthly service, I was honestly a bit hesitant because it seemed a little too good to be true. But after their inspection/ onboarding + the service calls we’ve had, it’s definitely proven to be amazing.”
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Here are just 2 examples:
• This week, had a guest call because the fridge was leaking. My plumber used to charge a min $160 for a service call like this. Instead, because I have my monthly service with MendBnb, I called Thomas Mills and he was there within 15 mins. Said “leak” ended up being the guests water jug (don’t ask). Luckily, I didn’t have to pay $160 to find that out. Bonus: the guest went on about how sorry she was and how nice Thomas was about the whole situation!
• This time of year, I’d normally be scheduling HVAC people, plumbers and “hubby the handyman” and having to block off multiple days for these things for our quarterly maintenance. Instead, I go online, schedule my quarterly maintenance with MendBnB and they do it all – included in my regular monthly service fee- and I don’t need to worry about blocking off multiple dates, coordinating multiple contractors and paying various people. They even had stuff on their list they do that I never had thought to do. Oops.
If you have not considered this service for your rental, I would highly recommend doing so. Not only is it ease, I guarantee this time next year when I do an analysis, it will show thousands in savings on maintenance. Additionally, it’s always nice to work with someone like Thomas Mills who I fully trust to be around my properties and interact with our guests! To say he goes above and beyond is an understatement.
PS: I (nor NASTRA) get absolutely nothing for this. I just had to share after him saving us a few times this week alone! 🙂
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Hi All! I signed up for Mendbnb when I had a serious maintenance problem when a guest was at my house a couple of weeks ago. They came right out and got the problem fixed and the guests were good to go.
Excited to be working with you guys!
I logged into the Mendbnb portal and I’m already feeling so thankful and excited about what the future holds! Thank you so much for taking care of the “closed” work orders. Amazing!
Huge endorsement for Thomas Mills and his team at Mendbnb. They saved the day for us “again” with an emergency service call today that was completely covered by their maintenance contract. I encourage everyone to take a close look at their program.
When a guest backed into my garage door, MendBnB came to my property quickly and had the damaged door fixed within just a few hours of me making the call. This was a life saver for me as I had guests arriving that same day. I wouldn’t have been able to get such a quick turnaround repair from another repair company. This service was a huge help and saved me from a major disruption to my guests and my business.
Just want to thank Thomas, maintenance technician, for fixing my property oven before my property guest arrived. It is balanced and cooking perfectly. He also noticed and fixed a squeaky door, Thanks again!
What a blessing to be with a business like yours that has integrity. It would be impossible for me to maintain my property myself living halfway around the world. Thank you for helping me maintain my property with such honesty and my interests in mind.
My property A/C system stopped working on my guest Sunday at 12:00pm. My guest called the emergency maintenance number and Mendbnb had their repair guy there within 1 hour to fix the issue. “Wow, amazing!” my guest commented in the guest book how Thomas was so friendly and helpful. Thank you again!
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Do you have any additional questions?
Please don’t hesitate to call us directly at 1-833-MENDBNB (636-3262) or use the contact form.
FAQ
Pre-signup frequently asked questions
What is Mendbnb?
Guests or renters notice when their accommodations are anything less than perfect. Broken appliances, air or heat not working properly, leaky faucets, and all of the wear and tear your short term rental unit goes through can result in lower ratings, fewer bookings, and less income.
Well-maintained properties are the number one factor towards having a profitable short-term rental property listing. Scheduling a contractor to fix these issues can be time-consuming, and their invoices are always expensive. Meanwhile, your listing is unavailable while the work is being done, which drives your guests to book their stay somewhere else.
Mendbnb is the easiest way to keep your rental property in top shape. We are your on-demand property maintenance and repairs solution.
For a low monthly fee, our network of trusted menders will give corrective and preventative maintenance along with 24/7 emergency repairs to your property. From fixing leaky faucets to troubleshooting issues with heating & A/C to everything in between – you are covered. No longer will you be kept up at night wondering if your accommodations are up to your guest’s discerning standards.
Why do I need Mendbnb?
Peace of mind. We take full ownership of all aspects of your property’s maintenance and repairs. Never again will you find yourself looking for a specialist in a certain field of home repairs. Our network of 40k licensed multi-skill, multi-craft maintenance technicians cover all fields, taking the stress from you.
What is corrective maintenance?
Corrective Maintenance is maintenance that is performed to identify and rectify a failure in a piece of property equipment with a countermeasure put in place to prevent a future failure.
What is preventative maintenance?
Preventive maintenance is maintenance that is regularly performed on a piece of property or equipment to lessen the likelihood of it failing. Preventative maintenance has been proven to be the most cost-effective way of maintaining your property and equipment. It is performed while the equipment is still working so that it does not break down unexpectedly. This allows us to stay ahead of problems before they happen to allow little to no interruption to your customer.
What is emergency maintenance?
Emergency maintenance is a type of reactive maintenance that is used to prevent a threat to guest well being and property.
Why is preventative maintenance important?
Preventive maintenance is a program established to use consistent practices designed to improve the performance and reduce the risk of future failures of the equipment and property.
How does corrective maintenance work for my property?
When it is determined by you or by Mendbnb that corrective maintenance is needed, we schedule a work order repair through our property portal. We have 3 statuses for a work order, High, Medium and Low.
High level our work orders that affect the guest overall property experience but are not an emergency such as oven not working, hot water tank not working, etc… Medium levels are issue similar to a door off track, toaster oven not work, ceiling fan not working, etc… We ensure that all of your corrective maintenance related issues will get maximum attention with minimal cost and downtime to your property.
What does your 24/7 emergency property repairs cover?
In the unfortunate event that something does happen on your property that requires immediate attention, we are your first line of defense. Our emergency hotline is clearly posted inside the property, allowing us to dispatch a technician to the property within 90 minutes of notification and acknowledgment of issue. We cover the following:
* HVAC issues when property location ambient temperature is over 85°F or below 65°F
* Interior property flooding due to indoor plumbing issues
* Power outages due to property electrical issues
* Interior property nonlethal exposed electrical wiring
* Up to 90 minutes property response from initial notification and acknowledgment.
Do you offer multiple properties discounts?
Yes just contact the sales department at 1-651-371-3449 ext. 902 or sales@mendbnb.com
How does your property cataloging work?
For our customers who find the prospect of cataloging everything they own daunting, there is some good news. No longer do you need that drawer that holds the appliance warranties and manuals.
Our property cataloging service consists of taking images of all of your appliances, HAVC systems and home AV system (optional). In the case of floods, fires, hurricanes, tornadoes, and even construction cranes toppling into apartment buildings: No home is completely safe from natural or man-made disasters. Save yourself from insurance headaches with an itemized list of your personal property that you can download 24/7 within our Customer Portal.
How much is this?
FREE. At Mendbnb we are totally committed to protecting and keeping your home in tip-top shape
We also:
– Tagging with Hangers (Gas Shutoff, Main Water Shutoff, Hose Bib Shutoff)
– Labeling Circuit Box
What happens after I sign up?
After signup, you will receive a link to our property onboarding scheduler app where you can pick a date and time for one of our onboarding specialists will visit your property for a thorough walkthrough.
This process can take up to 90 minutes and we will conduct a complete assessment and documentation of your property. After completion, we will upload the results to our customer portal for your review.
What’s property onboarding?
Our property onboarding consists of a 75 plus point assessment, documentation and preventive maintenance of your property at our first visit. After we are completed you will receive access to our customer portal for your review of the full report.
Why is the property profile important?
At Mendbnb we understand that a property has minimum downtime for repairs and maintenance. In order to maximize the efficiency at which we work, we capture all the maintenance data needed in our property profile. This gives us an advantage when planning Corrective Maintenance and reacting to Emergency Maintenance (we don’t wait until we arrive to find out what we are working on). A detailed list of major appliances and model numbers are kept in the profile.
What if I have a new property?
80% of the corrective maintenance we do is due to guests, such as clogging the toilet to breaking bathtub faucet causing water to leak into the floor below. Unfortunately, you will have a guest that doesn’t appreciate your property as much we do.
Do you support long-term property rentals?
Yes we provided support for long-term property rentals through Mendhome’s our sister company
How do I track the maintenance activities on my property?
We keep a detailed maintenance log on your property from the minute we take over. You will have access to a complete maintenance history of your property through the owner’s portal. Think of this as a Carfax report for your home.
How do I report a property corrective maintenance issue?
Just log into your Mendbnb property portal with the username that was issued to you after your property onboarding then click on your property address then click “Work Order” link then “Open Ticket”
Are there additional fees for service calls?
No there are no additional fees for any service calls. To see what’s all included here’s a link to our terms of use.
How will my guest know how to contact you with an emergency issue?
Our tabletop contact information cards will be located throughout your property.
Can I cancel anytime?
Yes, our service is a month-to-month service with no long term contract.
Can I use your services fees as a tax write-off?
Absolutely. We will provide you a complete property repair and upgrade expense report at the end of each year.
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